Refund And Cancellation Policy

You must notify Gatepe immediately if you decide to cancel your order, through the app or by phone. If Gatepe accepts your cancellation, no cancellation fee applies. If Gatepe is unable to accept your cancellation for some reason e.g. because task force has been allocated and/or task force is already out for service, the order for the service may not be cancelled. Gatepe will not be able to refund the money already paid for any cancelled order, for which service arrangements have been already made.

Gatepe may cancel an order if the service unavailable for any reason. Gatepe will notify you if this is the case and return any payment that you have made.

If the cancellation was made in time and once Gatepe has accepted your cancellation, Gatepe will refund or re-credit your same account with the full amount within 14 days.

In the unlikely event that Gatepe offers a wrong service, you have the right to reject the service of the wrong order and you shall be fully refunded for the order if you decide not to opt for the correct service. The order’s completeness will be decided by comparing offered service with the booked service.

In cases of addresses being incomplete, Gatepe reserves the right to cancel such orders automatically.

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